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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of William Gregory

William Gregory

July 28, 2025

5  out of  5
rating by William Gregory
"Great customer service very friendly and knowledgeable."
We responded:
"Hello! Thank you so very much for your kind review. We look forward to serving you and helping with your insurance needs! -Betsy"
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Wendy Olichwier

July 22, 2025

5  out of  5
rating by Wendy Olichwier
"I have been with this State Farm office since I turned 16 (before Betsy was there), as well as my parents. When Betsy took over, they are an excellent office. We even moved out of town, and she could still be our agent, so we kept her until we moved out of state. When we moved back to Virginia, we are using her again. The employees in her office are great, too. I have worked with Jason recently, and he promptly gets back to me and takes care of what we requested. Betsy herself has also reached out to me personally. She remembered us from before we had moved. I highly recommend this office, and will continue to use them as long as we live in Virginia! They really take care of their clients."
We responded:
"Wendy! This is such a thoughtful review. Thank you SO much! We are delighted you are back in Virginia! It's our pleasure to help you and other Virginians with their insurance needs. Welcome back! -Betsy"
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Robert Jackson

July 16, 2025

4  out of  5
rating by Robert Jackson
"Very friendly and knowledgeable. Help me aquire auto and rental."
We responded:
"Thanks so much, Robert! We appreciate the feedback!! We are so thankful to help you with your insurance needs! -Betsy"
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Brenda Gray

July 14, 2025

5  out of  5
rating by Brenda Gray
"Mary is knowledgeable about insurance and efficient getting the information to us and information being correct. Thank you Mary..."
We responded:
"Brenda! Thank you so very much for the review! We try to be friendly AND efficient! We so appreciate you! -Betsy"
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Susan Beasley

July 13, 2025

5  out of  5
rating by Susan Beasley
"Excellent. Mary was professional, knowledgeable and friendly. I’m so glad I chose Betsy Thomas as my AGENT. If you change to Betsy Thomas, you will be glad you did! Thank you, Mary for making my experience the best."
We responded:
"Susan! This is such a nice note! Thank you so very much for the review! We love helping the Roanoke Valley and Virginia with their insurance needs! -Betsy"
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Mary Barnes

June 23, 2025

5  out of  5
rating by Mary Barnes
"Always most helpful !"
We responded:
"Thank you, Mary, for the kind words! We are thankful that you find our insurance advice as helpful! "
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Connie Sowers

June 9, 2025

5  out of  5
rating by Connie Sowers
"Jason Hayley is so accommodating when you call with questions and responds quickly to questions. He takes the time to explain in layman’s terms so those of us who do not know insurance jargon can understand what he is talking about. I highly recommend this company."
We responded:
"Connie! Thank you so very much for this review! We are so appreciative of the feedback and love helping you and all of our customers with their insurance needs! "
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Bre Hamilton

January 2, 2025

5  out of  5
rating by Bre Hamilton
"Amazing rates and coverage"
We responded:
"Bre! Thanks so much for your kind review! It's our pleasure to help with your insurance needs!"
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Cathy Kilbane

November 18, 2024

5  out of  5
rating by Cathy Kilbane
"I worked with Mary who was very knowledgeable, patient and helpful. She answered all my questions and set ip my coverage as requested."
We responded:
"That is a very kind review, Cathy! It is our pleasure to help you with any insurance planning, and to serve the Roanoke Valley. "
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Melissa Reid

November 13, 2024

5  out of  5
rating by Melissa Reid
"Quick, easy, with numerous options available with great rates."
We responded:
"Thank you very much, Melissa! It's our pleasure to help you with your insurance planning!"
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John Hearn

November 13, 2024

5  out of  5
rating by John Hearn
"I have been with Betsy Thomas and her crew for four years and they along with Betsy are the best l have encountered in the insurance business. Great TEAM THANKS JOHN HEARN"
We responded:
"John! You are so kind! it is our pleasure to help you with your insurance needs! Thank you for the review!!"
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Chip LeBlanc

October 24, 2024

5  out of  5
rating by Chip LeBlanc
"Betsy and her team are responsive, personable and professional. A pleasure to work with for our home and auto needs."
We responded:
"Thank you so much for the kind words! It is our pleasure to help you with your insurance needs!"
Profile photo of Roy Waldron

Roy Waldron

September 26, 2024

5  out of  5
rating by Roy Waldron
"Thank you all state for being so easy and able to deal with my needs for car insurance. I really appreciate you and thank you alot for your help"
We responded:
"Thank you so much, Roy! We appreciate you and are glad to take care of your insurance needs! "
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Jamie Sage

May 7, 2024

5  out of  5
rating by Jamie Sage
"The best..."
We responded:
"Thank you so much, Jamie! It's our pleasure!!"
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Rob Norvelle

April 29, 2024

5  out of  5
rating by Rob Norvelle
"I contacted Jason (on Betsy’s team) for homeowners insurance and was extremely impressed with his knowledge, efficiency, and friendliness in handling our insurance needs. We’ve been with State Farm for well over forty years and each team we have dealt with has been like family. Thanks for the excellent service and care!"
We responded:
"Wow! Thanks so much for your kind review, Rob! We are glad to help with your insurance needs! "
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Clinton Yandle

December 8, 2023

1  out of  5
rating by Clinton Yandle
"Just like most neighbors they are always there. Until you need them! If you like to throw money away call me instead. I could use it after they denied my legitimate claim. I'm guessing my premium purchased you a nice pillow. Don't see how else they could sleep."
We responded:
"Hi Clinton! I am sorry that you feel that way. While we don't make the claims decisions in this office, we would welcome the chance to discuss this with you to see if there are options for our office to assist. "
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Journey Home Buyers

September 28, 2023

5  out of  5
rating by Journey Home Buyers
"We've been using this office for our policies for several years now and they've always taken great care of us for our investment properties. And as a bonus they work fast to get policies in place on very short notice as well."
We responded:
"Thank you so much, Doug! I appreciate the kind words and feedback! We know that meeting deadlines for closings is tricky! It is our pleasure to help you with your insurance needs!"
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Emma Savage-Davis

September 26, 2023

5  out of  5
rating by Emma Savage-Davis
"Betsy Thomas is an exemplary insurance agent who cares about her clients. She is patient and understanding, always willing to explain and go the extra mile. She is well-informed and provides guidance that allows you to make the decision. Even when you feel that a situation is not going in the correct way, she takes the time to explain each and every detail, but will also be your advocate to the company. She is a phenomenal insurance agent."
We responded:
"Emma! This is such a kind complement! Thank you so much! It is our pleasure to serve you! "
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Mary Chamoun

July 20, 2023

5  out of  5
rating by Mary Chamoun
"Betsy Thomas State Farm employees are very helpful and knowledgeable about anything to do with insurance. I highly recommend this office."
We responded:
"Wow! Thank you for your kind words, Jamile! It is our pleasure to help the Roanoke Valley with their insurance related needs! "
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Dave Bennerino

June 20, 2023

1  out of  5
rating by Dave Bennerino
"Do not let this company get your phone number. Mary has called me excessively because some rogue marketing company sold them my phone number. Regardless, a couple messages is understandable. However, in an aggressive attempt to pressure me until I return their call, they've left 7 voicemails in 2 weeks, unaware apparently of the Virginia law against intent to annoy by phone. They will never get my business."
We responded:
"Hi Dave! We removed you from our system. We didn't realize that you weren't interested in the insurance. Of course we don't want to bother you if you aren't interested. "
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christopher lowe

April 26, 2023

5  out of  5
rating by christopher lowe
"ABSOLUTELY AMAZING AGENT.... Angie St. Louis was OUTSTANDING! Went out her way to make sure I actually had the best insurance with the best prices made sure to offer every deal I qualified for, set times to meet working with my work schedule. 12 out of 10 rating. I don't think I would have switched policies if it wasn't for her knowledge, effort, and enthusiasm. So pleasant to talk to, no over sale just absolute perfection."
We responded:
"Thanks so much for this glowing review!! Our team does a great job taking care of our customers' insurance needs! "
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Page Mason

April 16, 2023

5  out of  5
rating by Page Mason
"Friendly staff, and close to home. Plus you see Jake from State Farm as soon as you enter."
We responded:
"Thanks so very much, Page for your kind words! We are so glad to help the Roanoke Valley with their insurance needs. And of course, we love Jake, too!! "
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thomas quinn

April 10, 2023

5  out of  5
rating by thomas quinn
"Always a ready smile and a positive attitude,very EZ to deal with in person or on line."
We responded:
"Thanks so much, Tom! We appreciate you! "
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Paul Levesque

January 19, 2023

5  out of  5
rating by Paul Levesque
"The staff here is so professional and friendly. Some of the most knowledgeable agents I've used. Highly recommend this office if you're in need of insurance. 10/10 would recommend to a friend."
We responded:
"Thank you so much, Paul!! It is our pleasure to serve the Roanoke Valley for their insurance needs!! "
Profile photo of Tanya Cannon

Tanya Cannon

January 17, 2023

5  out of  5
rating by Tanya Cannon
"One of the best experiences I have had with an insurance agent thus far. Great customer service, excellent communication and competitive rates! I would highly recommend this office and her staff. They are wonderful!"
We responded:
"WOW! Thank you so much Tanya! We are so honored to help you with your insurance needs. "